Refund Policy

Transparent and equitable refund terms for your assured convenience

Introduction

At NeutralDataConcourse, we recognize that plans may change, so we are committed to providing transparent and equitable refund policies. This document details the conditions under which refunds are provided for our yacht charter services.

Carefully review this policy before booking. By reserving a charter with NeutralDataConcourse, you are confirming your acceptance of these refund conditions.

Cancellation and Refund Timeline

If Cancelled Over 72 Hours Before Charter

100% Refund

Refund: The total amount minus service charges

Time to Process: 5-7 business days

Service Charge: €50 for credit/debit cards

Requirement: Cancellation must be requested via written communication

If Cancelled 24-72 Hours Prior to Charter

50% Refund

Refund: Half of the charter cost

Time to Process: 7-10 business days

Service Charge: €25 deducted from refund amount

Requirement: Must provide a valid cancellation reason; administrative costs apply

If Cancelled Less than 24 Hours Before Charter

No Refund

Refund: Refunds are not available

Special Exceptions: Consideration in emergency situations

Alternate Option: A charter credit might be offered at the discretion of our management

Requirement: Supporting documents required for emergencies

Cancellations Due to Weather

Weather Safety Assurance

Client safety is our highest concern. If the captain, who is properly certified, determines weather conditions to be hazardous for charter activities, we propose the following options:

  • Full Refund: If rescheduling is not an option, a full refund is provided
  • Reschedule: Transfer your charter to an alternative available date without extra charges
  • Charter Credit: A credit valid for one year from the initial charter date

Evaluating Weather Conditions

Our evaluation of weather conditions includes:

  • Analyzing wind speed and direction
  • Evaluating wave heights and marine conditions
  • Forecasting visibility and rainfall
  • Minding Coast Guard advisories and bulletins
  • Considering the safety assessment of the professional captain

Decision Making Time: Decisions regarding weather cancellations are made at the latest 4 hours prior to the planned departure.

Medical Emergency Cancellation Policy

Acceptable Emergency Scenarios

We understand unexpected medical emergencies can arise. Special considerations might be given in conditions such as:

  • Immediate illness or injury necessitating hospital care
  • Passing of a close family member
  • Unanticipated military deployment or legal orders
  • Being summoned for jury duty or a court appearance
  • Natural disasters impacting travel arrangements

Requirement for Documents

In this situation, the following documents are mandatory:

  • A medical certification or hospital statement
  • Death certificate (if relevant)
  • Government military orders
  • Legal summons or jury notification
  • Travel advisories or state of emergency announcements

Handling: Requests for emergency refunds will be addressed within 3-5 business days when proper documentation is submitted.

Cancellations Due to Operational Issues

Vessel Mechanical Failures

In the event that a technical mishap renders the predetermined vessel unusable:

  • Substitute Vessel: We'll seek to secure a comparable replacement
  • Entire Refund: Issued if a fitting alternative cannot be found
  • Partial Refund: Given if replacement vessel comes at a different cost
  • Supplementary Compensation: We may offer additional recompense for the inconvenience

Crew No-Show

In the rare case that the certified crew is unavailable:

  • An alternate crew will be sought
  • Complete refund if charter can't be conducted
  • Rescheduling without any extra fee

Method for Refund Processing

Refund Modes

Refunds are credited to the same payment method originally used:

  • Credit Cards: Processed within 5-7 business days
  • Bank Transfers: Processed within 7-10 business days
  • Cash or Check: Processed within 3-5 business days

Service Charges

Credit Card Transactions

A €50 fee for cancellations executed more than 72 hours before

Bank Transfer Reimbursements

€25 processing fee applied to all bank transfer refunds

International Transaction Processing

International transactions may incur additional fees

Credit Policy for Charter Services

Occasions for Credit Issuance

Credits for future charters may be offered instead of returns in specific instances:

  • Cancellations within less than 24 hours' notice
  • Cancellations prompted by weather
  • Voluntary rescheduling requests
  • Interruptions in operations

Conditions for Credit Use

  • Validity Period: Valid for 12 months since issuance
  • Non-transferability: Credits cannot be transferred to different individuals
  • Monetary Value: Equivalent to the full charge of the charter, without additional fees
  • Application: Redeemable upon any available charter booking
  • Extension Limit: Credits expire after 12 months with no extensions

Partial Refunds for Incomplete Services

Interruptions of Services

If your sailing experience is disrupted or ends sooner than expected due to circumstances we control:

  • A proportionate refund for the part of the service that was not used
  • Credit equivalent to the remaining duration for a future service
  • Free additional services or upgrades as compensation

Interruptions Caused by Guests

If a charter is discontinued early due to the actions or safety breaches by guests:

  • No returns for the remaining time
  • Full payment requirement stays in effect
  • Further charges could be applied

Procedure for Dispute Resolution

If you find yourself disagreeing with a refund decision, you can:

  • Request an assessment by our supervisory team
  • Submit more documents or proof
  • Look for a solution via consumer protection bodies
  • Seek legal courses as permitted by applicable statutes

Guidelines for Requesting a Refund

Step 1: Get in Touch

Place your refund request through:

Step 2: Submission of Specifics

Supply these details with your claim:

  • Your confirmed booking number
  • Date and time of the intended charter
  • Explanation for the cancellation
  • Any backing documents, if required
  • Your preferred method of reimbursement

Step 3: Review and Action

Our staff will confirm receipt of your request within a day, consider it in comparison with this policy, communicate a decision within two days, and if endorsed, proceed with the refund in the aforementioned time frames.

Essential Remarks

  • All requests for refunds should be made in a written format
  • Refunds are issued in € irrespective of the currency used at the time of payment
  • Purchasing travel coverage is highly encouraged
  • Notice of any modifications to this policy will be given 30 days in advance
  • All refunds are subject to governing taxes and legal stipulations

Getting in Touch for Inquiries

For inquiries about refunds or to put forward a request for a refund:

Refunds Department
NeutralDataConcourse Marine Services Inc.
Port de Monaco
Monte Carlo 98000
Monaco

Phone: +377 97 77 67 57
Email: [email protected]
Operating Hours: Monday to Friday, from 9:00 AM to 5:00 PM

Date Last Reviewed: August 20, 2027

This reimbursement policy is established with fairness and clarity in mind. We strongly advise you to familiarize yourself with these terms before making a reservation and to approach us for any queries.